09-08-2010, 08:02 AM
PayPal has updated its user agreement, this is new on refunds for items significantly not as described:
- clarify that a seller will be liable to PayPal if that seller loses a Claim from a buyer with a PayPal account registered anywhere in the world. The relevant part of section 13.7 now reads as follows: “Sellers: As a seller you are liable to PayPal if you lose a Claim from a buyer with a PayPal account registered anywhere in the world. This includes, without limitation, where you sell to a buyer who is a Full Programme User and the buyer files a SNAD Claim, in which case you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your PayPal fees. If you lose a Significantly Not as Described Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed)."
The item will be destroyed, but by who? And who will make the judgment on whether the item is actually a fake or not? There are very few people within our hobby that actually does authentications on awards, and for some reason I doubt that PayPal will go as far as allowing the item to be sent for authentication. I am afraid that they will rather go for the buyer claim and issue the refund - but what happens to the item? Is it PayPal or the buyer who is to 'destroy' it? I guess it is time to be more careful by means of accepting PayPal from buyers that are not known.
- clarify that a seller will be liable to PayPal if that seller loses a Claim from a buyer with a PayPal account registered anywhere in the world. The relevant part of section 13.7 now reads as follows: “Sellers: As a seller you are liable to PayPal if you lose a Claim from a buyer with a PayPal account registered anywhere in the world. This includes, without limitation, where you sell to a buyer who is a Full Programme User and the buyer files a SNAD Claim, in which case you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your PayPal fees. If you lose a Significantly Not as Described Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed)."
The item will be destroyed, but by who? And who will make the judgment on whether the item is actually a fake or not? There are very few people within our hobby that actually does authentications on awards, and for some reason I doubt that PayPal will go as far as allowing the item to be sent for authentication. I am afraid that they will rather go for the buyer claim and issue the refund - but what happens to the item? Is it PayPal or the buyer who is to 'destroy' it? I guess it is time to be more careful by means of accepting PayPal from buyers that are not known.
